2022年河南专升本公共英语练习题（6）

由于河南专升考试没有官方给出的考试大纲，所以河南专升本考试真题成了分析考试内容的有力工具，河南专升本张老师为大家整理了英语练习试题帮助大家进行练习！

The American idea of customer is to make each customer the center of
the attention. People going shopping in America can expect to be treated with
respect from the very beginning. When a customer gets to the store, they are
treated as honored guests. Customers don't usually find store clerks sitting
around watching TV or playing cards. Instead the clerks greet them warmly and
offer to help them find what they want. In many stores, the signs that label each
department make shopping a breeze( 容易的事情 ). Customers usually don't have to ask how mush items cost, since prices are clearly marked.When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy's Law would have it, whichever lane they get in,
all the other lanes will move faster. Good stores open new checkout lanes when
the lanes get too long. Some even offer express lanes for customers with 10
items or less. After they pay for their purchases, customers receive a smile and a
warm "thank you" from the clerk. Many stores even allow customers to take their
shopping carts out to the parking lot. That way, they don't have to carry heavy
bags out to the car.

In America, customer service continues long after the sale. Many products
come with a money back guarantee. If there is a problem with the product,
customers can take it back. The customer service representative will often allow
them to exchange the item or return it for a full refund.

1.From the passage we know in America the principle of customer service is

A. to be fast and convenientB. to be the first in the worldC. to make each customer the center of the attentionD. to make each customer feel at home2. When customers enter the store in the U.S. A, they will
.
A. see store clerk sitting around watching TVB. receive warm greeting from clerksC. show their respect to clerksD. be given a pamphlet introducing the goods3. Why do people in the U.S.A feel shopping a breeze?A. The price is very cheap.B. The products are good.

C. The signs of departments are clear.D. The departments are large.4. According to Murphy's Law. People feel .A. the lane they get in is faster than other ladesB. the lane they get in is slower than other lanesC. it's better to stand in a newly-opened laneD. it's better to find the nearest and shortest checkout lane5. If there is a problem with the product, the customer may
.

A. have it repaired by othersB. send the product to othersC. ask the customer representative to say sorry to himD. ask for a refund from the store

对于河南专升本习题的重要性，我们不必再进行过多的强调了，希望大家能够高效的利用2022年河南专升本公共英语练习题，实现我们的升本目标！